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Frequently Asked Questions - Delivery, Payments, Orders

Q: Where do your groceries come from? 
 Our groceries come from the best food suppliers in our area who supply us with the freshest, highest quality perishable and non-perishable products available. 

Q: Will you deliver to my business or office? 

Q: How do I return or exchange an item? 
 We provide a 100% Satisfaction Guarantee on every item you purchase from Bermuda Grocery. If you are not satisfied with your purchase, simply contact us for a replacement or store credit. 

Q: Do you make substitutions? 
 Yes, from time to time an item you ordered may be out of stock. When this happens, we will either substitute it with a similar item or refund you for the full amount. 

Q: What happens if you're late? 
We will call you and arrange a new time if necessary. 

Q: What happens if I'm not home when you deliver? 
 This rarely happens, but you can understand the time and cost of delivering your groceries not once, but twice. If you are able to arrange a new time with the driver, we will charge you $10 to re-deliver your order that same night. We will charge you a $15 re-delivery fee if we have to store your groceries overnight. 

Q: Will you drop-off my groceries if I can't be home? 
 We prefer you to be home, but yes, we can drop-off your groceries. We ask that you tell us your preference in the Special Delivery Instructions during checkout. The driver will leave your groceries in boxes and insulated coolers and charge you a fully refundable $5 deposit per box. 

Q: How do I cancel or change an order? 
 If you need to cancel or change an order, simply contact Customer Service before the ordering deadline. There is no charge for canceling or changing your order. 

Q: Can I add items to my order? 
 Yes, it’s easy to add products to your order! Simply start shopping as usual, and at checkout, click the Add Items to Order button that will appear if you have a pending order. There is no charge for adding products to your order. 

Q: Do you accept EBT or coupons? 
 Yes, we do accept EBT, SNAP and other forms of payment. The administrative cost of handling coupons would force us to raise our delivery fee. So no on the Coupons.

Q: Do you accept tips? 
 Tipping is completely optional, but always appreciated. 
Please contact us if you have any other questions 

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